REPUTATION MANAGEMENT THAT MAKES SURE YOUR PRACTICE IS EVERYONE’S NUMBER ONE CHOICE
Did you know that 90% of consumers read online reviews before visiting or purchasing something from a business? In this day and age, you cannot afford to ignore your online reputation. As part of our reputation management services, we monitor your online business profiles daily, so you can be an active participant in the online conversations about your medical practice, allowing you to drive positive reviews and diffuse the negative ones.
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CLOSELY MONITOR YOUR BUSINESS
ON ALL ONLINE CHANNELS
We set up your online profiles so that we are notified instantly when someone reviews your business on Google or Facebook, or comments on a blog or social media post. This allows us to take control of the situation and formulate a response as soon as possible. Even a negative review can be turned into a positive one when you listen and respond.
PROTECT YOUR BRAND PERCEPTION
WITH PROMPT RESPONSES
A business that responds to reviews, negative or positive, appears to care about its customers and their experience. When a negative review is posted, our reputation management experts will work with you to understand the situation and construct a response that shows your business is willing to work to fix the problem whatever it is.
USE AUTOMATED SOFTWARE
TO GENERATE & SHARE POSITIVE REVIEWS
In order to generate reviews, especially positive ones, you have to ask! As part of our strategy, we use a reputation management software that utilizes automation by requesting reviews through email and SMS making it easy to reach out to patients and request a review that can then be shared on Google and Facebook.
IMPROVING YOUR REPUTATION
NOT JUST ONLINE, BUT ALSO IN THE COMMUNITY
Words combined with action helps build a positive reputation for your brand, which is why involvement in community events is a great way to document the social responsibility of your medical practice. Our team is always on the lookout for popular events that could continue to improve the community’s perception of your brand.